1. Who we are
Crawlz ("we", "us", "our") operates the website crawlz.net and related services. We are based in Brisbane, Australia. This policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
2. Information we collect
We may collect the following types of information:
- Account information: Name, email address, and password when you create an account.
- Profile information: Optional details such as a display name or bio that you choose to provide.
- Event information: Details of events you create, join, or interact with, including venues, dates, and attendee lists.
- Payment information: When purchasing tickets, payment is processed by Stripe. We do not store your full card details.
- Usage data: IP address, browser type, pages visited, and interaction patterns collected automatically.
- Communications: Messages sent through in-event chat features.
3. How we use your information
- To provide and maintain our platform and services.
- To process transactions and send related information (confirmations, receipts, refunds).
- To send you service-related communications (e.g. email verification, event updates).
- To improve and personalise your experience on the platform.
- To detect, prevent, and address technical issues or abuse.
- To comply with legal obligations.
4. Sharing of information
We do not sell your personal information. We may share data with:
- Service providers: Third-party services that help us operate (e.g. Stripe for payments, Resend for email, cloud hosting providers).
- Event organisers: If you RSVP to or purchase a ticket for an event, the organiser may see your name and email.
- Legal requirements: If required by law, regulation, or legal process.
5. Data retention
We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us.
6. Data security
We implement appropriate technical and organisational measures to protect your information, including encryption in transit (TLS), secure password hashing, and access controls. However, no method of transmission over the internet is 100% secure.
7. Cookies
We use essential cookies to maintain your session and authentication state. We do not currently use advertising or tracking cookies.
8. Your rights
Under applicable privacy laws (including the Australian Privacy Act 1988), you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your information.
- Withdraw consent where processing is based on consent.
To exercise these rights, contact us at privacy@crawlz.net.
9. Children's privacy
Crawlz is not intended for users under 18 years of age. We do not knowingly collect information from children under 18.
10. Changes to this policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "last updated" date.
11. Contact us
If you have questions about this privacy policy, please contact us at privacy@crawlz.net.